{"id":19044,"date":"2022-04-05T06:00:16","date_gmt":"2022-04-05T06:00:16","guid":{"rendered":"https:\/\/dev.guehring.com\/dienstleistungen-successstorry-gtms-werkzeugverwaltung-tool-management-fill\/"},"modified":"2026-04-22T14:06:24","modified_gmt":"2026-04-22T14:06:24","slug":"provision-of-operating-resources-with-gtms","status":"publish","type":"post","link":"https:\/\/guehring.com\/de-en\/provision-of-operating-resources-with-gtms\/","title":{"rendered":"Manage operating resources digitally with GTMS"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”gue-row-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Digital service technician<\/span>
\nCompany manages operating resources in G\u00fchring software<\/span><\/h1>\n

\u201cHave I thought of everything?\u201d Almost everyone asks themselves this ques\u00adtion as soon as they get in the car. It is especially important for service tech\u00adnicians who travel to customers on a daily basis and need to take tools or spare parts with them. However, they are often located centrally at the head\u00adquarters \u2013 and are not accessible on an ad hoc basis. Fill service technicians conveniently select their op\u00aderating resources online and can simply have their tool\u00adbox sent out or prepared at their destination. This is made possible by software from G\u00fchring.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ module_class=”gue-page-header” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/guehring.com\/wp-content\/uploads\/2025\/07\/Blog_Headergrafik_Maerz_2022_SuccessStory_Fill.jpg” alt=”GTMS bei der Firma Fill” title_text=”GTMS bei der Firma Fill” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ module_class=”gue-row-vertical-aligned-content gue-row-2col-image-text” _builder_version=”4.21.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/guehring.com\/wp-content\/uploads\/2025\/07\/Fotomontage-blau-future-Dome-8-16×9-1.jpg” alt=”Der Hauptsitz der Firma Fill von au\u00dfen” title_text=”Der Hauptsitz der Firma Fill von au\u00dfen” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Since 1966, Fill<\/a> in Gurten, Austria, has evolved into one of the world\u2019s lead\u00ading machine and plant manufacturers. The family run company is known on the market to be extremely innovative and forward thinking. Experienced Fill technicians and service technicians are therefore employed around the world to guarantee consistently high productivity of Fill machines over their en\u00adtire life cycle. On-site visits to the custom\u00ader are part of the day-to-day business of service technicians, who also support the maintenance, optimisation and spare parts management of the production plant after acceptance.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”gue-row-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]The right operating resources are essential at such customer appointments: Tools, spare parts, but also personal protective equipment such as helmets and gloves. Until recently, Fill had a central storage location for all these articles: A lift system at the Gurten site that was supervised by one store keeper. This was the only place where operating resources could be borrowed from and returned. These with\u00addrawals and returns were not recorded. The service technician simply placed a per\u00adsonalised tool token on the location of the removed operating equipment.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”gue-row-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Reducing expensive waits and journeys<\/span><\/h2>\n

Peter Brandst\u00f6tter, production team leader at Fill, remembers a system with weaknesses: \u201cThe strong growth of our company in recent years has made it harder and harder to keep track of the tools and operating resources available.\u201d This meant that Fill technicians had no prior insight into whether the required operating resources were actually available or were even sent away after a long waiting period after discovering the required article was not available at all.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ module_class=”gue-row-vertical-aligned-content gue-row-2col-image-text” _builder_version=”4.21.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/guehring.com\/wp-content\/uploads\/2025\/07\/220314-website-fotoshooting01520.jpg” alt=”Ein Magazineur an der Betriebsmittelausgabe” title_text=”Ein Magazineur an der Betriebsmittelausgabe” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Such unproductive waits and journeys are hugely expensive, so the company decided to redesign the pro\u00adcess for dispensing tools and operating re\u00adsources. A digital solution had to be created that would enable every employee to reserve tools and operating resources via a tablet, smartphone or PC. Fill brought in a long-stand\u00ading partner for the implementation, because \u201cG\u00fchring had the best concept ready for our requirements,\u201d Brandst\u00f6tter says.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” locked=”off” theme_builder_area=”post_content”][et_pb_row module_class=”gue-row-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ theme_builder_area=”post_content”]<\/p>\n

Product management with GTMS<\/span><\/h2>\n

This concept is based on the G\u00fchring Tool Management Software (GTMS). Originally de\u00adveloped for controlling G\u00fchring tool cabinets, almost all products can now be managed us\u00ading this software. This is not an off-the-shelf solution, it is flexibly adapted to the needs of customers. Uwe Reich, sales manager for digitalisation at G\u00fchring, adds: \u201cThe GTMS has already given us many opportunities to digitise this process, we only had to tailor it to Fill.\u201d For this purpose, G\u00fchring initial\u00adly installed a tool dispensing system at Fill, in which all tools and fast-moving consumables for service technicians are now managed digitally.<\/p>\n

Operating resources and spare parts are still stored in the lift system, but each article has been added to the da\u00adtabase. The result: The lift system with all travel com\u00admands now is now managed and controlled automatically via the GTMS. All booking processes are linked to Fill\u2019s ERP system. Data is still maintained in the customer\u2019s ERP system.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”gue-row-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The \u201cdigital service technician\u201d<\/h2>\n

This year, the process has been extremely straightforward for the service technicians: They log in to the Fill intranet with their per\u00adsonal login details. No matter where in the world they are. They then fill a digital shopping cart with all the required operating resources. As soon as they save this shopping cart, a corresponding reservation is generated in GTMS.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ module_class=”gue-row-vertical-aligned-content gue-row-2col-image-text” _builder_version=”4.21.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/guehring.com\/wp-content\/uploads\/2025\/07\/220314-Guehring-Bericht-1.jpg” alt=”Ein Service-Techniker der Firma Fill am PC” title_text=”Ein Service-Techniker der Firma Fill am PC” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Tools that are subject to an inspec\u00adtion interval are blocked by the system on the inspection date and the responsible internal inspection body is automatically informed. GTMS then converts the booking of the ser\u00advice technician into a picking order. The store keeper receives a packing slip, from which he simply enters the individual articles into the lift system \u2013 and all the required operating re\u00adsources are then dispensed to it. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ module_class=”gue-row-vertical-aligned-content gue-row-2col-image-text” _builder_version=”4.21.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/guehring.com\/wp-content\/uploads\/2025\/07\/220314-Guehring-Bericht-3.jpg” alt=”Ein Magazineur packt den Koffer mit Betriebsmitteln f\u00fcr einen Service-Techniker” title_text=”Ein Magazineur packt den Koffer mit Betriebsmitteln f\u00fcr einen Service-Techniker” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\u201cFrom now on, service technicians can concentrate en\u00adtirely on service,\u201d explains Uwe Reich. \u201cAnd the store keeper always knows who needs what and when it will come back.\u201dAs Brandst\u00f6tter reports, GTMS makes daily work much easier for Fill employees: \u201cOur fitters and service technicians love this inno\u00advative software solution and could no longer imagine organising tools without it.\u201d There are also many advantages from a business perspective. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”gue-row-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Processes are optimised and efficiency is increased. Thanks to greater transparency regarding articles in circulation, it is possible to track where the operating re\u00adsources are currently located at any time.\u201cThanks to the digital solution, waiting and travel times were greatly reduced,\u201d Brandst\u00f6tter notes. He is also enthusi\u00adastic about the co\u00adoperation between the two companies: \u201cThe implementa\u00adtion process with the G\u00fchring soft\u00adware developers was very professional and straightforward.\u201d<\/p>\n

For Uwe Reich, the order is an exam\u00adple of how software solutions simpli\u00adfy everyday life: \u201cThis is a perfect ex\u00adample of classic digitalisation: Manual paperwork becomes a perfectly thought-out, digital process. And the customer is grateful.\u201d[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”gue-row-text” _builder_version=”4.23.1″ _module_preset=”default” saved_tabs=”all” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Have we piqued your interest?<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Technical advice and support are also available quickly and directly via our service hotline 00800 2607 2607<\/a>.
\nWe can also be reached on WhatsApp: +49 172 658 53 53<\/a>. Save the number![\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row module_class=”gue-row-text” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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The service technicians from the machine manufacturer Fill from Gurten select their operating resources online and can have their toolbox sent out or prepared at their destination. This is made possible by the G\u00fchring Tool Management Software (GTMS).<\/p>\n","protected":false},"author":2,"featured_media":14194,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[112,118,111],"tags":[],"class_list":["post-19044","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-services","category-gtms","category-services"],"yoast_head":"\nManage operating resources digitally with GTMS - G\u00fchring KG<\/title>\n<meta name=\"description\" content=\"The service technicians from this company select their operating resources online and can have their toolbox sent out. 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